Caytons Claims Ltd Team



DD: +44 (0)20 7398 7629

Robin has worked in the London insurance market since 1992. He started his career working for a Lloyd's broker, dealing with reinsurance and professional indemnity claims. He then decided to specialise in professional indemnity claims and moved to another Lloyd's broking house, handling the claims from one of the largest construction professional indemnity facilities in the Lloyds's market.

Having spent some time with a Lloyd's Syndicate, Robin decided to return to broking and spent over 10 years working for a Lloyd's broker dealing with professional indemnity and Directors & Officers liability claims for most professionals, including surveyors, architects, engineers, financial advisers, solicitors, accountants, hedge fund managers, insurance brokers and underwriting agents.

Robin qualified as an Associate of the Chartered Insurance Institute in 1997.

Hollie Dearman


DD: +44 (0)20 7398 7624

Hollie began her career in the insurance market as a professional indemnity claims broker where she gained experience with the Lloyd's and company markets. She was later recruited by a leading Lloyd's syndicate where she acted as a claims assessor before working for one of the UK's largest company insurers.

Hollie has experience in dealing with claims against professionals ranging in classes of business such as solicitors, surveyors, IFAs, architects and engineers in the UK, Ireland and Australia. Hollie became an Associate of the Chartered Institute of Insurance in 2011 and in doing so won 5 awards for her examination achievements and became the Institute's highest achiever under the age of 30.

Nicola Bassett


DD: +44 (0)20 7398 7600

Nicola leads the general liability claims team servicing the commercial carriers, coverholders and clients through our multiple facilities. Nicola provides a pro-active, resilient claims service in support of the aggressive growth strategy of our clients.

Nicola was previously Claims Director at Pen Underwriting and led the UK Commercial team at Faraday, specialising in employers’ liability, public liability and product liability & commercial property & business interruption. Prior to that, Nicola was Head of Claims at SCOR.

Nicola brings with her 35 years’ industry experience. Her credentials and reputation in the Insurance & Reinsurance markets are second to none. Nicola’s technical expertise ensures that Caytons Law can offer best in class service.

Maurice Meads

Claims Manager

DD: +44 (0)20 7398 7638

Maurice studied at The University of Kent where he obtained a first class honours degree in Law. He subsequently achieved a commendation on the Legal Practice Course. Prior to joining Caytons Law, Maurice was Head of Claims at a leading professional indemnity MGA. He also has experience on the claims broking side, dealing with miscellaneous professional indemnity, general liability, D&O insurance, which often had an international element. He has also obtained valuable experience in other legal and insurance related roles. These include working as a paralegal for a large national firm in the City, where he acquired experience handling professional indemnity claims against IFAs and brokers.

Mark Exley

Senior Claims Assessor

DD: +44 (0)20 7398 7635

Mark has extensive experience within the insurance market, covering a wide spectrum of areas but specialising in Casualty Claims. Having gained considerable experience as a claims adjuster within one of the leading Casualty company insurers in the UK, he furthered his experience working as a claims adjuster for a global TPA, adjusting claims on behalf of one of the most prominent MGA’s within the City, whom underwrite large amounts of business for SMEs.

Mark has a thorough knowledge of civil law, legislation and case law, together with a profound understanding of the litigation process, including trials, Joint Settlement Meetings and HSE prosecutions, all of which allows him to achieve the best results possible for the client.

During his career Mark has been fortunate enough to be exposed to a high level of different risks, all carrying different levels of complexity. Mark has experience with multi-national corporations, to sole traders and is able to adapt his approach to suit the needs of the client, whilst still delivering the best possible result.

Jordan Stokes

Claims Assessor

DD: +44 (0)20 7398 7610

Jordan attained a First Class Law degree in 2011 and was awarded the Sweet and Maxwell Law Prize. Prior to joining Caytons Law in March 2012 as a paralegal, Jordan gained valuable experience working for the Citizens Advice Bureau. Jordan became a legal assistant at Caytons Law in December 2012. At Caytons Law, Jordan works on English and Irish claims in professional negligence and insurance litigation on behalf of insurers, brokers and corporate clients, Jordan assists in defending claims against a wide range of professionals. In addition, Jordan has advised on numerous coverage issues.

John Clegg

Claims Assessor

DD: +44 (0)20 7398 7604

John began working in the insurance market in 2005. He worked at Lloyds Brokers where he handled UK Professional Indemnity claims across all classes of business for 9 years before moving to a Lloyds Insurer for 3 and a half years where he was handling PI & GL claims again all classes of business, including Architects, Engineers, Surveyors, Estate Agents/ Property Managers, Accountants, predominantly out of Canada, Australia but with some UK, New Zealand and Italy.

John joined the claims team at Caytons Law in 2019 where he is now working on UK Professional Indemnity claims on behalf of Lloyds Insurers.

Dean Chapman

Claims Assistant

DD: +44 (0)20 7398 7600

Dean has begun his insurance career with the firm and supports the claims team with their day to day duties and assists in keeping our brokers up to date on their relevant clients. Dean has fulfilled previous work experience positions within the London Market.