CAYTONS LAW : Claims Management

Our clients come to us as the things that matter to them the most are having the peace of mind knowing that experienced people that they can trust are handling their claims and having the MI that they require without having to wait for it.

We provide claims management services to insurance companies, Lloyd’s syndicates, insurance brokers and professional practices.

John Cayton was one of the first to pioneer claims management within a law firm over 25 years ago. Having seen what works and what doesn’t work over the years, John has brought this experience to the firm and we have drawn our claims personnel from across the spectrum: claims brokers, other law firms, insurance companies and Lloyd’s syndicates, as we believe that each of these backgrounds brings a different and often invaluable perspective to the service that we offer.

Whilst we are certainly strongest in the field of professional indemnity, we have a depth of experience within the claims team from D&O liability claims to healthcare claims through to marine & aviation claims.

We are proud to have developed our own market leading claims system, the Caytons Cloud. This is a cloud based system, which can be accessed anywhere at any time and can provide you with bespoke MI whenever you want it. You can even view your own MI dashboard on your smartphone or tablet if you prefer it that way. Not only can you access your MI at any time and produce claims bordereaux in one click, you will be able to view any document from the virtual claim file that the claims handler can see.

For further information please contact one of the following key people within the team.



DD: +44 (0)20 7398 7629

Robin has worked in the London insurance market since 1992. He started his career working for a Lloyd's broker, dealing with reinsurance and professional indemnity claims. He then decided to specialise in professional indemnity claims and moved to another Lloyd's broking house, handling the claims from one of the largest construction professional indemnity facilities in the Lloyd's market.

Having spent some time with a Lloyd's Syndicate, Robin decided to return to broking and spent over 10 years working for a Lloyd's broker dealing with professional indemnity and Directors & Officers liability claims for most professionals, including surveyors, architects, engineers, financial advisers, solicitors, accountants, hedge fund managers, insurance brokers and underwriting agents.

Robin qualified as an Associate of the Chartered Insurance Institute in 1997.

Hollie Dearman


DD: +44 (0)20 7398 7624

Hollie began her career in the insurance market as a professional indemnity claims broker where she gained experience with the Lloyd's and company markets. She was later recruited by a leading Lloyd's syndicate where she acted as a claims assessor before working for one of the UK's largest company insurers.

Hollie has experience in dealing with claims against professionals ranging in classes of business such as solicitors, surveyors, IFAs, architects and engineers in the UK, Ireland and Australia. Hollie became an Associate of the Chartered Institute of Insurance in 2011 and in doing so won 5 awards for her examination achievements and became the Institute's highest achiever under the age of 30.

Go To Top